Delivery & Returns

Delivery Schedule:
Stock permitting, orders received before 14:00 are shipped on a next day basis (excluding Hahnemuhle orders larger than A4 which are subject to a 2-3 working day delivery time). Please note though, we cannot guarantee next day delivery as unforeseen circumstances may affect the delivery status once the order has left our warehouse. 

Qualifying Post Codes: 

Our standard delivery charge is £8.00. We also offer a by noon next day guaranteed service, the charge for this is £11.50. Should this be required please contact us to arrange.

Non Qualifying Post Codes & International Shipping: 
Northern & Southern Ireland, Isle of Man, Channel Islands, the Scottish Isles & certain Northern Scottish Postcodes. Delivery can be made to these non-qualifying postcodes (and also certain international addresses) subject to quotes from our courier company.
Please contact us for details.

Returns Policy:
We will accept returns within 7 business days from the time your order was shipped. Payments of return postage costs are the customer’s responsibility unless otherwise agreed. Where goods have been ordered in error, an administration/restocking fee of 15% of each product’s sales value may be chargeable. Returned goods must be received in original packaging and in perfect condition.

Please thoroughly inspect all packages for signs of damage to ensure that they are in a good condition before signing for them. If you are not happy with the state of the goods please sign the delivery note as 'damaged' and inform us immediately or alternatively, please refuse delivery of the goods and contact us immediately.

Back Orders:
If your item is not in stock, we place it on back order for you. You will be emailed with the staus of the order and given the option to cancel if you wish.