A few weeks ago <a href="http://www.OPUSalbums.com" rel="nofollow">OPUSalbums.com</a> booked three items to be sent via DHL - one UK, two continental Europe. My wife also had to return some merchandise - to be collected by DHL. My consignments were booked through third party agents such as Parcels2Go as these charge 50% of what DHL would charge if you booked directly with them.
One day three different DHL vans called - each to pick up one item. And one came back the next day for the fourth - even though it was due to go out that day. - Why not take all of them - Can't do that mate. - Why not take the item that you know is for you - "It's not on my list, mate" Surely there could be a more efficient way of doing things!
Today I had a package to go to France, urgently. I missed yesterday's collection and by 5.30 today it had not been picked up. So I called the local depôt. Wrong one, try another, wrong one try another. Can I deliver it to you? "Sorry mate w have to come and collect it, you ordered through a third party". It then transpired that the reason it had not been collected was that DHL did not cover (at least at that price) the target town - Chamonix. So I cancelled the booking. This was rebooked with Parcelforce - collected within 4 hours and delivered within 48.
Last week DHL missed a collection to go to Germany from a third party. I contacted Parcel2Go by e-mail and nothing was done about it. Only when I at last made telephone contact 3 dasy later (after being told it still had not been collected) that the goods were collected.
What's more - some have consignment notes, others bar codes.
Eh Royal Mail. With competitors like that you have a future! I'll be using Parcelforce now for export - but you have to move to beat UPS on domestic.
<a href="http://www.OPUSalbums.com" rel="nofollow">www.OPUSalbums.com<img src="http://www.mybookcompany.com/images/default_books.jpg" width="240" height="147" align="left" /><a href="http://www.OPUSalbums.com">www.OPUSalbums.com</a> - print-your-own albums, digital photographic and creative papers and the best album/scrapbook software for digital photographers
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Pointer to: <a href="mailto:daniel@incartek.com">The One and only Saviour - the Lord Jesus Christ</a> Author of <a href="http://www.ecademy.com/node.php?id=65748">"What day is Brand Freedom Day?"</a></font>
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